Command layer
for the field.
FieldOps is the operational system of record between the people doing the work and the people accountable for it. One command layer over the whole operation — patrols, incidents and dispatch; visitors, keys and parcels; scheduling, billing and payroll, on one record — built for environments where delay and ambiguity have real consequences.
live operations
- SBS IVA
Guarding operators, in-house security operations and multi-site facility or industrial environments — where shifts, patrols, incidents, evidence and client visibility must hold inside one operational system of record — including site operations such as key control, visitor and parcel flow, and the communication channels already in use where required.
- shifts & attendance
- patrols & checkpoints
- incidents & reporting
- tasks & sign-offs
- dispatch & escalation
- evidence & audit
- SOP enforcement
- client visibility
- cross-site review
Security operations break where coordination becomes informal.
In most guarding, facility and industrial operations, the actual work does not fail — coordination around it does. Reports arrive late, standards blur between shifts, and management sees outcomes long after the window to intervene has closed.
FieldOps is designed for that exact gap. It holds one live record for every shift, patrol, incident, task and handover — visible to the operator running it and the manager accountable for it, inside the window where intervention still matters.
Software is not the goal.
Operational control is.
FieldOps is not another productivity tool for security managers. It is the operational layer that turns fragmented field activity into a single, auditable command picture — at the speed the field actually moves.
One command layer.
Four operational domains.
Field & response
Patrol control, incident reporting, command & alarms with automated voice escalation, scheduling, tasks & SOPs — the live operation.
D.02Front desk
Visitor management, reception and storage, a real key cabinet, and incoming and outgoing mail and parcels — on the same record.
D.03Business
Billing, payroll approval and per-site profitability, workforce quality scoring (OMNIS), and scoped client visibility.
D.04Platform & trust
OAuth integrations, AI automation and the WhatsApp agent, and data residency, on-premise and GDPR-native operations.
See what the system actually covers
Field
- Shift sign-on, break and handover
- Checkpoint scan — NFC, QR or GPS
- Voice-first incident with photo and GPS
- Task confirmation with evidence
- Offline capture, reconciled on return
Supervision & dispatch
- Live coverage, absence and swap handling
- Handover verification and exception queue
- Inbound signal triage and escalation
- Patrol deviation surfaced in real time
- Supervisor sign-off on every incident
Management & client
- Site-by-site and cross-site drift review
- SLA timers and breach visibility
- Protocol tuning, variants and versioning
- Audit pack export — legal and insurer ready
- Scoped client view of the same record
- Connected-system bridges — Teams, Outlook, Gmail, Calendar, courier flows where site coordination requires them
One authoritative
operational picture.
The FieldOps command view reconciles live signal from the field with the plan for the day — patrols, shifts, incidents, tasks and SLAs in one surface. Operators do not chase information; the system surfaces what is drifting.
- Latency
- Field signal to command view, median 38s — under 40s at p99
- Audit
- Every action, sign-off and edit is attributable and timestamped
- Role model
- Guard · Supervisor · Dispatcher · Manager · Client
- Deployment
- Cloud, private tenancy, or on-premise
The command view shows
- Active shifts and live attendance
- Patrol status and route adherence
- Incident queue with owner and SLA
- Unresolved tasks and open sign-offs
- Late handovers and coverage gaps
- SLA timers, drift alerts and exceptions
- Site and client scoping filters
We don't install software.
We deploy an operational layer.
This is not a software rollout. It is an operational deployment — the system is mapped into your operation before any configuration is locked. Rollout is sequenced, supervised and reversible, and we scale only what has proven itself in your reality.
Operational mapping
Site walkthrough, signal audit, interview with dispatch, supervision and guards.
Workflow specification
Your SOPs translated into protocol. Roles, escalation, SLAs — documented and agreed.
Controlled pilot
One site, one shift. Success metrics defined up front. Full supervisor coverage.
Sequenced deployment
Site by site, protocol by protocol. Nothing scales until it works under load.
Operational stewardship
Quarterly operational reviews, drift monitoring, and protocol refinement.
If it isn't on the record,
operationally, it didn't happen.
Evidence is not paperwork filed after the shift. In FieldOps it is what the operation produces while it runs — attributable, timestamped and retrievable long after the radio has gone quiet.
Where FieldOps is in operation.
All sectors →Guarding operations
Physical security firms running shift-based guarding across multiple client sites and contracts.
Facility management
Integrated facility operators combining security, maintenance, cleaning and reception under a single SLA.
Industrial & logistics
Warehouse, logistics hub and industrial site operators coordinating internal and external personnel.
Multi-site operators
Enterprise operators running thirty or more sites who need one authoritative operational picture.
Battle-tested, not benchmarked.
CAPTURED DURING ACTIVE DEPLOYMENT · NO SYNTHETICSLive security operations mapped, deployed and run against FieldOps as the authoritative system of record.
Continuous coverage reconciled every minute against plan — absences, swaps and handover gaps surfaced before they become breaches.
Every incident opened in the field is transcribed, classified and signed off inside the same shift — no overnight write-ups, no reconciled extracts.
Captured from active deployment environments — including Sentinel Security (Praha) and SBS IVA — guarding operations, facility teams and multi-site operators running FieldOps in production. Not synthetic product demos.
Where the rest of
the category stops.
CAPABILITIES THE GUARD-PLATFORM CATEGORY RARELY OFFERS
What FieldOps changes in day-to-day operation.
An unscripted interview with Michal Gábor, a team leader at Sentinel Security in charge of patrols, handovers and incident follow-up. No studio setup, no scripted promo — an operator talking about how the system behaves inside a working shift.
What changes is not software adoption. It is how the shift keeps its record: task ownership is visible in the moment, incidents leave the site closed instead of as open write-ups, and handovers stop depending on what the outgoing supervisor happens to remember.
- Cleaner handovers between shifts
- Faster incident reporting with less rework
- Less dependence on supervisor memory
“At first I was skeptical… over time I realized the AI catches things I would have overlooked — not from lack of skill, but because human attention is limited.”— Michal Gábor · Team Leader · Sentinel Security · Praha
What changes when FieldOps is in place.
The operation is visible in the moment it happens — not at the end of the month.
Guards and supervisors follow one protocol — reliably, shift after shift, site after site.
Signal, classification, dispatch and acknowledgement collapse into a measurable loop.
Every action, exception and sign-off is attributable — to person, shift, site and moment.
Operational quality is no longer tied to the tenure of your best supervisor.
If your operation is already disciplined,
auditable and visible, FieldOps may be unnecessary.
If it still depends on fragmented reporting, informal handovers and supervisor memory — on people holding the operation in their head instead of the system holding it on the record — it likely is not.
Twenty minutes is enough to understand which side of that line your operation is on. We start with your reality, not our product.