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›MPCAPABILITY · FRONT DESK

Every package,
on the record.

Parcels are where accountability quietly leaks — received by whom, handed to whom, sent when. FieldOps runs both directions through the same record the rest of the operation uses.

›MP.00WHY IT MATTERS

A parcel handed across a reception desk is a custody event with no paperwork. Who signed for it, who collected it, when it was sent — the answers usually live in someone's memory until a dispute makes them matter. FieldOps keeps both directions on the record, with photos and timestamps.

Parcels resolve to the tenant or host at the desk, on the same chain as visitors and keys.

›01INCOMING

Received, processed,
handed off — logged.

Log, process, deliver or hand off and, if needed, cancel a parcel — with photos, automatic rules, AI tag recognition and email notifications, plus contact attempts and applied-rule history.

  • Log, process, deliver, hand off, cancel
  • Photos, automatic rules, AI tag recognition
  • Email notifications, contact attempts, applied-rule history
›02OUTGOING

Shipment to carrier label,
in one flow.

Create a shipment, move it through dispatch states, generate a carrier label (DHL), add tracking and photos, and notify the sender by email or Teams. Optional: mandatory weight/dimensions/photo, AI dimension estimate, auto-labelling, pickup, address validation and cost tracking.

  • Dispatch states, carrier label (DHL), tracking, photos
  • Sender notification by email or Teams
  • Optional: AI sizing, auto-label, pickup, address validation, cost

Carrier labels and notifications run over connected integrations.

›MP.03WHERE IT FITS

Mail and parcels are part of the front desk, not a separate logistics tool. The same desk that logs a visitor and issues a key receives the parcel — one chain, one record.

Front deskVisitors, reception storage and keys — the desk this runs on. IntegrationsCarrier (DHL), email and Teams connectors behind labels and notifications. All capabilitiesThe whole map — one record across field, front desk and back office.
›MP.FAQMAIL & PARCELS — COMMON QUESTIONS

What buyers ask about
parcel management.

Can FieldOps manage incoming parcels at reception?
Yes. You log, process, deliver or hand off and, if needed, cancel a parcel — with photos, automatic rules, AI tag recognition and email notifications, plus a record of contact attempts and the rules that were applied.
Does FieldOps handle outgoing shipments and carrier labels?
Yes. Create a shipment, move it through dispatch states, generate a carrier label (DHL), add tracking and photos, and notify the sender by email or Teams. Optional controls add mandatory weight/dimensions/photo, an AI dimension estimate, auto-labelling, pickup, address validation and cost tracking.
What is AI sizing?
For outgoing parcels, the system can estimate dimensions from a photo, so the guard does not have to measure every package by hand before a label is generated. It is optional and can be made mandatory per site.
Why run parcels through the operations system?
Because parcels are where accountability quietly leaks — received by whom, handed to whom, sent when. Running both directions on the same record the rest of the operation uses means a disputed handover has an answer, with photos and timestamps.
NEXT STEP

Close the gap
where packages go missing.

Twenty minutes is enough to see how incoming and outgoing parcels fit the front desk.

Request Operational Assessment → Explore capabilities