When the field goes quiet,
the system calls.
The dangerous moments are the ones nobody sees in time — a missed patrol, a guard who didn't sign on, a panic with no acknowledgement. FieldOps watches for them and escalates on its own: a WhatsApp nudge, then a voice call, then the manager.
A command centre that only shows you what is happening is not enough. The failures that hurt are the ones that produce no signal — the guard who never checked in, the round that quietly stopped. Someone has to notice the absence of an event, and on most operations no one does until it is too late.
FieldOps makes silence actionable. It runs the live board and, when the expected event does not arrive, it escalates by itself — nudge, call, manager — by severity.
The whole site, on one board.
One board for the site: tasks as a kanban with priority, deadline, checklist, dependencies and history; live shifts and today's patrols alongside; KPIs for open, due-today, overdue and blocked.
- Kanban + list, SOP-templated tasks, recurrence
- Object contacts, shifts and patrols in one view
- KPIs: open · due-today · overdue · blocked
The system places the call.
The system places an automatic voice call on the events that matter — a panic alarm, a missed patrol, a shortened patrol, a no-show. You write the spoken message; the system makes the call, then escalates to the manager by severity.
- Triggers: panic · missed patrol · short patrol · no-show
- WhatsApp then voice call, escalation by severity threshold
- Operator-authored spoken message per trigger
Pre-start reminders, missed-start alerts, early-start and short-patrol warnings, and shift checks for "didn't start" and "didn't sign off" — each with its own message and threshold.
- Pre-start reminder to the guard before the shift
- Missed-start and early-start alerts
- Short-patrol and "didn't sign off" checks
- Per-check message and severity threshold
Activity-confirmation control on lone shifts — if confirmation stops, the operation knows. Silence becomes a detectable event instead of an unnoticed gap.
Command and escalation only work when the events they watch for are already on the record. Because patrols, shifts and tasks write to one system, the board is live and the escalation is real — not a separate alerting tool guessing at state.
What buyers ask about
command and escalation.
What is the OPS HUB command board?
Does FieldOps have a panic button and lone-worker escalation?
What triggers an automated voice call?
What is the dead-man's-switch?
Does it warn about missed or short patrols in real time?
Make silence
something the system catches.
Twenty minutes is enough to see how the command board and automated escalation fit your operation.