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›TSCAPABILITY · FIELD & RESPONSE

Your SOPs,
codified and answered.

Recurring tasks with escalation, a versioned SOP engine, and a guard-facing SOP chatbot — so "according to protocol" means the same thing on every shift, and the field can ask the procedure instead of guessing.

›TS.00WHY IT MATTERS

Instructions issued verbally or in chat threads disappear at the next handover, and a binder of SOPs no one rereads is not a procedure — it is a document. The gap between what should happen and what does is where standards quietly slip.

FieldOps turns both into tracked, answerable objects: tasks with owners and escalation, and SOPs the field can query directly.

›01 / TASK ENGINE

Every instruction, a tracked object.

Recurring tasks by weekday, reminders before the deadline, recipient phones, and alarms plus escalation for tasks that go unmet — routine or one-off, each carries an owner, a deadline and closing evidence.

  • Recurring (by weekday) and one-off tasks
  • Pre-deadline reminders + recipient phones
  • Alarms and escalation for unmet tasks
TASK QUEUE · SITE CZ-PRG-04
12:40Lock inspection — East wingOK
12:35Visitor log verify — receptionOK
12:20Exterior photo sweep — South+8m
12:05Perimeter integrity — fence 3OK
11:45Key rotation verificationOPEN
11:30Cleaning contractor escortOK
11:00Shift brief confirmationOK
›02 / SOP ENGINE

SOPs as a system, not a binder.

Versioned documents with a visual editor, AI that can generate or improve a section, PDF export, and one active SOP per site. An AI chat assistant drafts an SOP and suggests its section structure.

  • Versioned documents, visual editor, PDF
  • AI generate / improve a section
  • One active SOP per site; AI-suggested structure
PROTOCOL · P-INTRUSION-ACME-v4
Detect
Verify
Dispatch
Engage
Escalate
Close
›03SOP CHATBOT

The field asks the procedure,
the manager sees it.

Guards ask the SOP a question by chat and get the answer; the manager sees the conversation timeline and urgency-based alerts. A guard no longer has to guess — or call a supervisor at 3am — to know what protocol says.

  • Guard-facing chat against the site SOP
  • Manager view of the conversation timeline
  • Urgency-based alerts on what is being asked

The same SOPs drive AI-generated competency tests.

›TS.04WHERE IT FITS
Command & alarmsSOP-templated tasks populate the OPS HUB board; unmet tasks escalate. Workforce qualitySOP adherence is scored, and tests are generated from these SOPs. All capabilitiesThe whole map — one record across field, front desk and back office.
›TS.FAQTASKS & SOP — COMMON QUESTIONS

What buyers ask about
tasks and SOPs.

How does FieldOps handle recurring tasks?
Tasks can recur by weekday, with reminders before the deadline and recipient phones, and with alarms and escalation when a task goes unmet — so routine duties are tracked objects, not verbal instructions that vanish at handover.
What is the SOP engine?
A versioned SOP system: documents with a visual editor, AI that can generate or improve a section, PDF export, and one active SOP per site. An AI chat assistant can draft an SOP and suggest its section structure.
What is the SOP chatbot?
A guard-facing chatbot: guards ask the site SOP a question by chat and get the answer, while the manager sees the conversation timeline and urgency-based alerts. No competing platform offers a guard-facing SOP chatbot.
Can SOPs differ per site?
Yes. Each site has one active SOP, versioned, so "according to protocol" is defined per site and changes are tracked rather than living in a binder no one rereads.
NEXT STEP

Make protocol mean
the same thing every shift.

Twenty minutes is enough to see how tasks, SOPs and the chatbot fit your operation.

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